Privacy Policy
Effective Date: February 6, 2026
Last Updated: February 6, 2026
Pelly (“Pelly,” “we,” “our,” or “us”) provides property monitoring, smart device integration, and real-time alert notification services. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you access or use our website and monitoring platform.
By using our services, you agree to the practices described in this Privacy Policy.
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1. INFORMATION WE COLLECT
We may collect the following categories of information:
A. Account Information
• Name
• Email address
• Phone number
• Login credentials
B. Property & Device Information
• Property name and address
• Connected device identifiers
• Device names and device types
• Device-generated events (e.g., leak detected, device offline, temperature alerts)
• Monitoring configuration settings
C. Messaging & Notification Data
• SMS delivery confirmations
• Message timestamps
• Notification routing metadata
• Alert preferences
D. Payment Information
Subscription payments are processed by secure third-party payment providers (such as Stripe). Pelly does not store full credit card numbers or complete payment credentials on our servers.
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2. HOW WE USE INFORMATION
We use collected information to:
• Provide, operate, and maintain the Pelly monitoring service
• Deliver real-time alerts and notifications you request
• Process subscription payments
• Provide customer support
• Improve system reliability and performance
• Detect, prevent, and investigate fraud or unauthorized activity
• Comply with legal and regulatory obligations
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3. SMS / TEXT MESSAGE COMMUNICATIONS
If you opt in to SMS notifications, Pelly will send transactional text messages related to your monitored properties. These may include alerts such as:
• Water leak detected
• Device offline
• Temperature warning
• System status updates
Message frequency varies depending on device activity.
Message and data rates may apply.
You may opt out at any time by replying STOP.
Reply HELP for assistance.
Pelly does not send marketing or promotional SMS messages.
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4. INFORMATION SHARING
We do not sell, rent, or trade personal information.
We may share limited information with trusted third-party service providers necessary to operate our services, including:
• Cloud hosting and infrastructure providers
• Messaging providers (such as SMS delivery platforms)
• Payment processors
• Security and analytics providers
These providers are contractually required to safeguard information and use it solely to provide services on our behalf.
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5. DATA RETENTION
We retain information as long as necessary to:
• Provide the monitoring service
• Maintain account records
• Comply with legal obligations
• Support system security and reliability
We may retain certain records where required by law or for legitimate business purposes.
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6. DATA SECURITY
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no system can guarantee absolute security.
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7. YOUR RIGHTS & CHOICES
You may:
• Update account information through your account settings
• Opt out of SMS notifications by replying STOP
• Contact us to request account deletion (subject to legal retention requirements)
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8. CHILDREN’S PRIVACY
Pelly services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
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9. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
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10. CONTACT INFORMATION
If you have questions regarding this Privacy Policy or our data practices, contact: